AnySave Browser Technical Support
Welcome to the AnySave Browser support page. This page provides contact channels, data and privacy assistance, and FAQs based on in-app features to help you resolve issues quickly.
For assistance in Chinese, please visit the Chinese support page or contact us via email.
Apple Review Compliance: This page provides a working support email with response times, clear instructions for data and privacy handling and account deletion notes (if applicable), plus links to the Terms of Service and Privacy Policy for transparency.
1. Contact Us
If you have technical or privacy-related questions, contact us via:
- Support email: LXAnySave@outlook.com
- Service hours: Weekdays 10:00–18:00 (GMT+8)
- Typical response: within 2 business days; complex cases may take longer
To speed up triage, please include: issue description, repro steps, screenshots/video, device model, OS version, app version, and network type (cellular/Wi‑Fi).
2. Support Scope
We currently support:
- AI webpage parsing and summarization
- Browser features (browsing, bookmarks, history, translation)
- File management and local storage; Private Folder and biometric access
- Data and privacy requests (access, correction, deletion, appeals)
- Bug reports and feature suggestions
3. Data & Privacy Support
Privacy Commitment: No IDFA tracking or cross-app tracking. AI data is processed only to the minimum extent necessary and deleted after processing. Private Folder data stays on-device; we cannot access it.
- Privacy requests: email us to request access, correction, deletion. We will respond within a reasonable timeframe.
- Account deletion: This version has no online accounts. If accounts are introduced later, we will add an in-app one-tap delete option.
- Data deletion: delete items in-app; uninstalling the app removes on-device data (non-recoverable).
- Biometrics: Face ID/Touch ID are used only locally for unlocking and are never uploaded.
4. Frequently Asked Questions (FAQ)
- AI parsing fails or is slow? Check network stability, ensure the link is publicly accessible, and verify the site does not require login/captcha. Try refreshing or analyze selected text instead.
- Translation quality is not ideal? AI output is for reference. Try another target language or translate in smaller chunks; ensure source encoding is valid.
- Forgot Private Folder password/biometrics unavailable? For your privacy, data is encrypted on-device and cannot be bypassed by us. Keep credentials safe; uninstalling deletes encrypted data irreversibly.
- How to import/export files or reports? Use the iOS document picker. The app can only access files/folders you explicitly select.
- Page not loading or rendering oddly? Check network, disable VPN/proxy, clear cache, or retry in a private session. Some sites restrict access by region or login.
- Bookmarks/history missing? Check filters or whether they were cleared. For sync scenarios, ensure good network and wait for completion; contact us if issues persist.
- How to clear my data? Delete records and files in-app or uninstall to wipe all on-device data (irreversible).
- Permission issues (network/files/biometrics)? Recheck permissions in iOS Settings under Privacy & Security or the app’s settings page.
5. Troubleshooting Steps
- Update to the latest app version and OS patches.
- Retry on a stable network; switch between Wi‑Fi and cellular if needed.
- Close background apps, relaunch, or reboot the device.
- When contacting support, include description, repro steps, timestamps, screenshots/video, device/OS/app versions.
6. Compliance & Links
Last Updated: September 2025
Version: v1.0